Support

Sometimes it is hard to predict every single aspect of your project. It requires a lot of confirmations from both sides. For this reason, we provide a "Quota...

The quotas you assign to the buyer should have an expiration time. You can set here any positive number in days which determines an expiration time of your q...

When you deliver a milestone or a whole project, we are waiting for buyer to confirm the delivered work. By default, buyer has minimum 7 days to view it: -...

Revision is an option for buyer to request a change in an active project. When you provide a revision to your milestone, make sure to provide necessary support ...

If you need some specific information from buyer, the best way to ask it using this Requirements form. ##How it works 1. Add some questions to get informa...

We will use this field to send your offer directly. Make sure you input buyer's email correctly. **You won't be able to change it in future**...

Use this field to type buyer's business name. This field is optional and is handy when you know buyer's contact details. It is used to pre-fill the payment pro...

## If your customer is located in European Union only Use this field to type buyer's VAT number. This field is optional and is handy when you know buyer's...

Use this field to select buyer's country of residence. This field is optional and is handy when you know buyer's contact details. It is used to pre-fill the p...

Use this field to type buyer's address. This field is optional and is handy when you know buyer's contact details. It is used to pre-fill the payment profile a...

After an active project is finished, buyer may have some questions regarding the delivered work. Such questions may rise on a same day or in a week. For sure...

When you create a new project and send it to your buyer - we call it "Offer". Buyer will have a limited time to confirm or reject your offer. With this se...

You may confirm a deal with your buyer now and start working on the project later. For example, buyer is ready to confirm the order today, but you are free t...

Specify your "working" days when you actually do your work. For example, you may exclude Saturdays and Sundays to have only Monday-to-Friday working hours. ...

When your order is finished, seller will provide a free support services for this project. For sure you can contact seller directly to ask some questions reg...

We believe in fair project development. And we hope that all of the projects running with BIYRO platform will be provided "as expected". In any case the proj...

Seller may specify a period of time to prepare for this project. In this case seller mentioned that he will start working on this project immediately. So ...

This time period is calculated automatically based on the seller's information provided. This period may change according to your actions, and may include wo...

The very first step to start a new project is reviewing and confirming it. This process includes tow confirmations: - your signature by typing your name or vis...

When you receive a delivery from a seller, you should review it to make sure you received everything as described. ##When is time to confirm 1. When selle...

When you confirm the project, seller will need some additional time to prepare for this work. ##You are protected Please keep calm. If seller won't start ...

Sometimes it is hard to predict every single aspect of your project. It requires a lot of confirmations from both sides. For this reason, we provide a "Quota...

We believe in deadlines. For a new project you may see a expiration time when you are able make your decision about the received offer. Seller is waiting for ...

Please type your valid email address in order to receive invoice from BIYRO. Your email address will be used to send invoice and receipt. ...

Business name is used for invoicing. ##If you need invoice for your business Please type your company name here ##If you need invoice privately Then...

In BIYRO we issue invoices with or without VAT taxes ## For business and private customers located in thr European Union If you are a legal entity located...

All your payments to BIYRO will have a valid Invoice document, which includes: - Our company information - Project ID reference - Or Add-on ID reference (i...

In some cases you might need to cancel your offer even after you sent it to a buyer. To solve this, you should use Withdraw project dialogue. ## How to wi...

In some cases you might need to extend the confirmed delivery time of your project. In this case, please submit a request to your buyer in your project page:...

If your order is marked as enqueued, seller is preparing for work now. This preparation period is always displayed in your projects timeline. And is availabl...

In some cases seller might need to extend the delivery time of your project. Of course, this requires your approval before it takes effect. Seller should ...

Project delivery is a detailed report of the work you've made. ##How to deliver your order 1. Open a project page 2. Navigate to the project dashboard 3...

We respect deadlines. And we ask buyer to review and confirm your delivery. In a respect for both sides, we need to set a deadline for this action. If we ...

We respect deadlines. We ask you to review and confirm the delivery you received from a seller. ##If you are satisfied with a delivery Please click on Confirm...

Sometimes it is hard to predict every single aspect of your project. It requires a lot of confirmations from both sides. For this reason, we provide a "Quota...

You can earn more by providing an Add-on offer within a single project to your buyer. This is an additional work that is provided within an actual project. I...

If buyer has enough quotas assigned, you can use Quotas as a currency in your Add-on settings. In this case, buyer will use his quotas as a payment method to...

In some cases this might be useful to extend the delivery time of the project when buyer confirms your Add-on offer. The use-case is pretty simple: - You cr...

## What is a project Add-on It is an additional work that is provided within an actual project. It may contain an improvement, additional feature or an addit...

Project delivery is a detailed report of the work made by a seller. ##Project delivery contents: - Should contain a detailed description of the work made ...

If you decide to cancel your order, please follow the steps below 1. Navigate to the project page in your dashboard 2. Open Support tab 3. Click Cancel ord...

Webhooks allow you to receive events on your BIYRO account. Thus your integration can automatically trigger actions. BIYRO uses webhooks to notify your appli...

Specify buyer's interface language. If you know the language your buyer speaks, you can use this field for this purpose. In this case, buyer will receive ...

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Free account limits: Active projects: 1, Add-ons per project: 1, Project milestones: 1, Commission: 20%